Refund policy

1. Overview

Due to the sacred, consumable and hygiene-sensitive nature of many of our products (such as Gangajal, gomutra, powders, sindoor, etc.), we follow a restricted return and refund policy.

  • We do not accept returns for change of mind, personal dislike, or if you ordered the wrong item/quantity.

  • We do consider returns/replacements/refunds in specific cases like:

    • Wrong item received

    • Damaged, leaked or defective product

    • Missing items in the shipment

2. No Returns in These Cases

We are unable to accept returns in the following situations:

  1. Product has been opened, used, partially consumed or tampered with.

  2. Product packaging is not in its original condition (except where damage occurred in transit and is reported as per this policy).

  3. Any product marked as “non-returnable” or “final sale” on the product page.

  4. Requests raised after 48 hrs after delivery.

3. Return / Replacement Eligibility

You may be eligible for a return, replacement or partial/full refund only if:

  1. You received a wrong product (different from what you ordered).

  2. The product was damaged, leaked, broken, or clearly defective at the time of delivery.

  3. One or more items are missing from your order.

Please note: Minor variations in colour, fragrance or packaging (due to traditional preparation, different batches or lighting in photographs) will not qualify as defects.

4. How to Raise a Return / Refund Request

To initiate a request, you must:

  1. Email us at care@gangajal.life within 48 hrs after delivery.

  2. Use the subject line: “Refund/Return Request – Order #[YOUR ORDER ID]”.

  3. Provide:

    • Your order ID

    • Clear photos of:

      • The product(s)

      • The outer packaging and shipping label

      • The damage/defect (if applicable)

    • A short description of the issue

Our team will review your request and respond with the next steps. We may ask for additional photos or information if needed.

5. Inspection & Approval

  1. Once we receive your email and required details, we will verify your claim.

  2. In some cases, we may:

    • Ask you to retain the product and packaging until the investigation is complete.

    • Arrange for a pickup or ask you to self-ship the item to a specified address.

  3. After inspection/verification, we will confirm whether:

    • A replacement will be shipped,

    • A full/partial refund will be issued, or

    • The claim is rejected (with reason).

Our decision will be based on evidence, courier investigation (if required), and compliance with this policy.

6. Refund Method & Timeline

If your refund is approved:

  1. The refund will be processed to your original method of payment (e.g., card, UPI, wallet) wherever possible.

  2. We will initiate the refund within [5–10 business days] of approval.

  3. Actual credit to your account may take additional time depending on your bank/payment provider.

We do not offer cash refunds or refunds to a different account from the one used for payment.

7. Shipping Charges

  1. Original shipping charges are generally non-refundable, except:

    • If the entire order was wrong or defective due to our error.

    • Where required by applicable law.

  2. In cases where you are asked to self-ship the product back:

    • We may reimburse your reasonable shipping cost as store credit or bank transfer only if the return is approved and due to our error (e.g., wrong/damaged item).

    • No shipping reimbursement will be made for returns not due to our error.

8. Order Cancellations

By Customer

  1. You may request cancellation before the order is shipped by emailing care@gangajal.life with your order ID.

  2. If the order has already been shipped, cancellation may not be possible. In that case, you may need to accept the delivery and then raise an issue under this policy (if eligible).

  3. Approved cancellations will be refunded to your original payment method, subject to payment gateway timelines and any applicable charges.

By Us

We may cancel an order (with full refund, where payment was taken) if:

  • The product is out of stock or discontinued.

  • There are pricing or listing errors.

  • The payment is not authorized or suspected to be fraudulent.

  • There are delivery issues beyond our control.

9. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account or payment app again.

  2. Then contact your bank or payment provider; it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund after 5-10 business days of our confirmation, please contact us at care@gangajal.life with your order ID and refund confirmation details.


10. Exchanges

We do not offer open exchanges like “swap this product for another product” for preference reasons.

  • We may offer a like-for-like replacement of the same product only in cases of damage, defect, or wrong item, subject to verification and availability.

  • If a replacement is not possible (e.g., product out of stock), we may offer:

    • A refund or

    • Store credit, at our discretion.

11. Special & Promotional Offers

  1. Products bought during sales, promotions or with discount codes may be non-refundable or non-returnable, except in cases of damage, defect, or wrong item.

  2. Any free gifts or bundled items received with your order must also be returned (if requested) in order to process a replacement or refund.

  3. If you used a coupon/voucher, the refund value of that item may exclude the value of the voucher and may not be reissued.

12. Our Rights

SHUDDH ARADHANA PRIVATE LIMITED reserves the right to:

  1. Modify or update this Refund Policy at any time without prior notice.

  2. Deny refund/return requests that:

    • Do not comply with this policy, or

    • Are suspected to be fraudulent or abusive.

The latest version of this policy will always be available on https://gangajal.life/.