Shipping policy

Shipping Policy

Last updated: [08-12-2025]

This Shipping Policy explains how orders are processed, shipped and delivered for purchases made on https://gangajal.life/ (“Website”), operated by SHUDDH ARADHANA PRIVATE LIMITED (“we”, “us”, “our”).

By placing an order on our Website, you agree to the terms of this Shipping Policy.

1. Serviceable Locations

  1. We currently ship orders within India only.

  2. Serviceability for your PIN code depends on our courier partners. In rare cases, if your location is not serviceable after placing an order, we will inform you and:

    • Cancel the order and issue a refund, or

    • Ask for an alternate address in a serviceable area.

For international shipping, please contact us at care@gangajal.life. (You can remove this line if you do not plan to ship internationally at all.)

2. Order Processing Time

  1. Orders are usually processed and dispatched within [1–3 business days] after successful payment confirmation.

  2. Orders placed on weekends or public holidays may be processed on the next working day.

  3. During peak seasons, festive periods or special sales, processing may take slightly longer.

Processing time does not include transit time by the courier.

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

  • Metro cities: [2–5 business days]

  • Non-metro / Tier-2 & Tier-3 cities: [3–7 business days]

  • Remote / difficult-to-access locations: [5–10 business days]

These are approximate timelines and can vary due to factors beyond our control such as courier delays, weather conditions, strikes, festivals, or local restrictions.

4. Shipping Charges

  1. Shipping charges (if any) will be displayed at checkout before you confirm your order.

  2. We may offer:

    • Free shipping above a minimum order value, e.g. ₹[X]; and/or

    • Flat-rate shipping or zone-based shipping as per ongoing offers.

  3. Any such offers will be clearly mentioned on relevant pages or during checkout.

5. Cash on Delivery (COD)

  1. [Mention your policy clearly], for example:

    • “COD is currently available on select PIN codes only and may attract an additional COD fee of ₹[X].”

    • or “We currently do not offer Cash on Delivery (COD). All orders must be prepaid.”

  2. If COD is available and a COD order is refused at delivery repeatedly, we may:

    • Block COD for your future orders, or

    • Cancel any subsequent COD orders at our discretion.

6. Order Tracking

  1. Once your order is shipped, you will receive a tracking ID / AWB number via email/SMS/WhatsApp (as applicable), along with a tracking link (if provided by the courier).

  2. You can use this tracking link to check the live status and estimated delivery date.

  3. It may take a few hours after dispatch for tracking information to be updated on the courier’s system.

7. Delivery Attempts

  1. Our courier partners will usually make [2–3] delivery attempts.

  2. If you are unavailable, they may contact you via phone or SMS.

  3. If all attempts fail or the address is incorrect/incomplete, the shipment may:

    • Be returned to origin (RTO), or

    • Be held at a nearby hub for a limited period.

In such cases, additional re-shipping charges may apply if you want the order to be shipped again.

8. Incorrect or Incomplete Address

  1. Please ensure that your full address, landmark, PIN code and contact number are accurate while placing the order.

  2. We are not responsible for failed deliveries, delays or lost shipments caused by:

    • Incorrect or incomplete addresses

    • Wrong PIN code

    • Unreachable phone number

  3. If the parcel is returned to us due to such reasons:

    • We may deduct the two-way shipping cost (forward & return) before processing any refund (if applicable), or

    • Charge additional shipping if you want it re-dispatched.

9. Damage, Leakage or Wrong Product Received

Because many of our products are liquid and sacred items, we pack them with care. Still, damage can occur in transit.

If you receive:

  • A damaged / leaked / broken product, or

  • A wrong item, or

  • A missing item in your parcel,

you must:

  1. Inform us at care@gangajal.life within 48 hrs after delivery.

  2. Share:

    • Order ID

    • Photos of the outer packaging & shipping label

    • Photos of the damaged/wrong products

  3. Our team will verify and guide you on replacement or refund as per our Refund Policy.

Claims raised after 48 hrs after delivery may not be eligible for support, as courier investigations are time-bound.

10. Lost or Delayed Shipments

  1. If your order is significantly delayed or appears “stuck” in transit, please contact us at care@gangajal.life with your order ID and tracking number.

  2. We will coordinate with the courier partner to attempt to trace the shipment.

  3. If the shipment is confirmed as lost by the courier, we will:

    • Either reship the order at no extra cost, or

    • Issue a refund to your original payment method, at our discretion.

We are not liable for delays caused by courier operations, but we will make reasonable efforts to assist you.

11. Multiple Shipments

  1. In some cases, your order may be split into multiple parcels (e.g., due to weight, availability, or packaging constraints).

  2. You will receive tracking details for each shipment (when available).

  3. Delivery dates for each parcel may vary slightly.

12. Change of Shipping Address After Placing Order

  1. If you need to update the shipping address before dispatch, please email care@gangajal.life quickly with:

    • Order ID

    • Corrected full address and phone number

  2. Changes requested after dispatch may not be possible. Any change requested via courier (re-routing) may cause delays and is not guaranteed.

13. Packing & Handling

  1. We use appropriate bottles, seals and protective packaging to minimize breakage and leakage, especially for liquids like Gangajal and gomutra.

  2. Despite our best efforts, minor dents or folds in outer cartons that do not affect the product quality may occur and are not considered as damage for replacement/refund.

14. Policy Updates

SHUDDH ARADHANA PRIVATE LIMITED reserves the right to modify, update or change this Shipping Policy at any time without prior notice. The latest version will always be available on https://gangajal.life/.

Your continued use of our Website and services after any changes signifies your acceptance of the updated policy.